Listado de la etiqueta: project management

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ESG Projects

If you search the internet for ESG (Environment, Social, and Governance) and responsible and sustainable investing, you’ll find there is a vast amount of information about it. And with so much information it can be quite difficult to distil. When it comes to putting a project together around a broad-ranging and fast-moving subject such as this, it can be tricky.

From a project management perspective, let’s look at some of the challenges you may encounter at the early stages of the project:

  • New and enhanced regulation is constantly emerging – in addition to the existing ESG regulation that has come into force, there is regulation that will become effective this year or next year, and some regulation still in the white paper stage. Understanding what is relevant and what you need to address now can be a minefield and will need your compliance team to work closely with the investment team to agree what is relevant for your business now (and needs addressing now) and what will need to be accounted for in the future
  • Service providers are developing new ESG-related data modules – this is making available a plethora of factors, scores, indices, and benchmarks that you can use for internal and external ESG reporting. But determining which, if any, are most appropriate to the business needs is a complex matter and needs some dedicated focus with plenty of lead time
  • Software developments bringing new and enhanced packages – new and existing system suppliers are introducing additional software functions and capability to monitor, model, and report ESG data. Similar to the point above, it is difficult to know exactly what is needed both internally and externally so perhaps don’t go for nirvana at the outset, rather start with the basics and build on that over time
  • IT Architects need to ensure the solutions are sustainable – the proposed business strategy and processes for ESG must not be built on rocky foundations, i.e. the underlying systems will need to support future developments. You should consider the end-to-end process, and build any necessary time and budget into the plan to accommodate, for example, new data linkages and system enhancements
  • Quantity and quality of data – there are many competing data providers in the market which can make selection difficult, particularly when you consider the cost and in-house ability to understand the data, understand how scores are determined, and ultimately what the data is telling you

What does this mean from a project perspective?

  • Difficulty in defining and finalising requirements
  • Difficulty in setting milestones
  • Hard to contain the scope of the project, output, and deliverables
  • There is a need for dedicated senior engagement & decision making
  • The initiatives will suck up business stakeholder resource and project resources

How do you overcome some of the uncertainty?

My overriding approach would be to say ‘be brave’. By that I mean not to aim for all singing, all dancing solutions at the outset, but that you draw a line under what you know and have today and work from that. In due course, once you have formalised the approach and embedded the minimum standards, then you can start looking at future enhancements.

If you consider ESG from a programme perspective, it makes it easier to break initiatives down into manageable chunks. Develop individual workstreams and run things in sequence as far as possible. Don’t try and do everything at once; have a delivery roadmap. And don’t be surprised if you have 5 or 6 significant projects or workstreams within the programme.

Here are a few questions to consider with the project team to help structure the programme of works:

  • What is it that the business needs to do as an absolute minimum to cover its activities e.g. from a TCFD or SFDS perspective?
  • What are the strategic targets the business aims to achieve e.g. PRI membership or Stewardship Code membership? If the business is going down this route, then a gap analysis is a good place to start
  • What are the internal policies, are they all written down and clearly defined e.g. for Voting and Engagements?
  • Do you have any areas where you have limited existing material or current policies are not as extensive as they are required to be? A lot of material may naturally focus on an equity perspective, however, it is important to demonstrate, as much as is practical, that you take ESG into account for all asset classes
  • What are the internal processes & practices, and are they all written down, clearly defined, and understood? Is everybody following them?
  • Do you understand and monitor your third-party service providers ESG practices? If not, what steps do you need to take to ensure you are provided with the relevant information and reports?
  • Are you able to demonstrate, through case studies and examples, how ESG principles have been put into practice?
  • Have you got all the necessary evidence for the reporting periods required? Is this presentable? Or do you need to build new monitoring and reporting capability (for both internal and external consumption)?
  • What is the business doing internally at an entity level, e.g. what actions are staff personally taking such as reducing their carbon footprints or using sustainable energy suppliers?

If you consider the challenges and have answers to these types of questions, that should allow you to start formulating a Terms of Reference from which the high-level plan can be defined.

One final message – There will undoubtedly be amendments as the project works through the finer detail (which should be through formal Change Control) and you should account for that in your planning.

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Whose Project is it anyway?

Actually, it’s yours. Yes, there might be a project or programme manager – and other project colleagues like business analysts or project officers – but once you are on the project team there is a collective responsibility to deliver. Whether you are a sponsor, a business stakeholder, or a team member assigned to represent your business area, you will have responsibilities as part of the project team.

However, it might not always be clear what those responsibilities are, and it is the job of the project or programme manager – and more experienced team members – to help and guide you, particularly if this is your first time on a project. Projects are a team effort and everyone has an important part to play.

Whether you join the project from the beginning or part of the way through, there will be some things that you need to know (and if you don’t get told, ask):

  • What is the purpose of the project; what problems will it solve, what are the key outputs, and what does success look like?
  • What is the project lifecycle; what are the project stages and/or phases and what are the timeframes? Are you involved all of the way through?
  • How will the project be managed on a day-to-day and week-to-week basis, e.g. project meetings, steering committees, etc.? What will your time commitment be?
  • What will you be responsible and accountable for; what activities do you need to undertake and what are your deadlines?

The activities you need to undertake might be wide-ranging – reading regulations, documenting business processes, specifying requirements or management information, providing subject matter expertise, and testing systems are all good examples. It is important that you are clear on everything that you will be involved in.

Every member of a project team should know what is expected of them, even if it takes a few weeks to make sure that the initial roles, responsibilities, and activities are all agreed upon and understood. They will also evolve as the project progresses, so the communication and clarification should never stop.

But my current role is already full-time!

Sometimes individuals are seconded to project teams on a full-time basis if the project is large enough, but more commonly project activities will be alongside your current role. That can be challenging because you will have responsibilities to your current role and to the project, both with activities that need to be done and with deadlines that need to be met. Managing both is one of the main challenges when you are working on a project.

Structure, planning, and management support (both project and line) maximise the chances of success. Once you understand the project meetings or workshops you need to attend and the activities you need to undertake, make your best estimate of how much time you need to allocate to the project. You are assessing whether you have sufficient time to meet your project responsibilities alongside the responsibilities of your day job.

If you do not believe that you sensibly can do both, then you need to discuss this as soon as possible with both your line manager and the project manager. Or maybe you feel that you don’t have the right skills and experience to fulfil the project role. Human nature and business pressure might mean that this is a difficult subject to raise, but you do not want to put either your day job or the project at risk. Perhaps the project manager can redistribute some project responsibilities to make it more manageable, or perhaps some of your day-to-day responsibilities can be backfilled. You won’t know until you ask or escalate your concerns.

For any project, you need the right project team members with the necessary skills, experience, and capacity. It is the responsibility of everyone on the project team to make sure that happens – and to be open and honest about where they can (and can’t) contribute to that.

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Turning Projects Around

We often get asked what to do if a project is stalling or failing. There is no single right answer, but there are some steps that we suggest.

We find it useful to declare a project ‘amnesty’ at the outset. All project team members and stakeholders – internal and external – need to be open and honest about every aspect of the project. This is difficult to achieve if they are concerned about negative consequences or criticism of their project performance or actions. This is not necessarily easy, particularly if there have been significant failings, but the more you can keep the focus on moving forward, the quicker you can remediate the issues.

The next step is to investigate why the project is stalling or failing. If you don’t understand what the problem is, you can’t fix it (except by luck). There are lots of different reasons why a project might run into difficulties. It might be common project problems like scope creep, resource challenges, or technical delays, or it could be factors outside of the project manager’s control such as budget cuts or strategic changes.

Once you understand the problem(s), critically assess the ongoing viability and validity of the project. Companies and sectors change; a project that made sense 18 months ago might not make sense now. We’ve written before that one of the most difficult things to do is to stop a project, particularly where you have invested time and money. Sometimes projects stall or fail because the project team and stakeholders realise that the project has no longevity before a formal decision is made to stop it.

Confirming that the project is still viable and understanding what needs to be fixed are vital steps before beginning the turnaround process, as you might decide that stopping the project is the best option.

Approaching the turnaround process

The turnaround process itself can take different forms and it depends on how much ‘turnaround’ is required. Sometimes, simply re-baselining, adding resource, or reducing the scope are sufficient to re-energise the project. Other times, you may need to take more substantial measures such as changing a supplier or installing a new project team. This short article is not going to attempt to list specific solutions – there are literally books written on this – but what is important is that you use the problem assessment that you made at the beginning to objectively identify the key issues and develop the resolutions.

Also, be conscious that any turnaround work normally takes place under significant time pressure. At the point that you begin, the project is probably already delayed, the expectation will be that it continues, and any further delay needs to be minimised. It is important to balance – and manage – the expectations of getting the project back up and running quickly (if it is still a viable project) and taking the right amount of time to both assess the problems and implement the solutions.

Last, but by no means least, is the project governance. If your project has reached a point of failure then the governance, for whatever reason, has not been as effective as it needed to be. The project governance should be investigated – and revised if necessary – as part of the turnaround process. The shape of the new governance should prevent the same issues from arising again.

Project turnaround can be complicated, business and time-critical, and can carry a significant human and financial impact. Good governance and early action minimise the risk of a project getting to this stage but does not completely remove that risk.

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Are Project Management skills transferable?

A few weeks ago, I wrote about whether the size of the organisation matters when undertaking a project. My son asked me this when considering implementing a GIS mapping system as part of his Master’s degree. The other thought-provoking question he asked me was ‘could I do the implementation’? Roughly translated, I took this to mean ‘can a project manager work on any project?’

My instinct was to say “yes”, but like any good project manager, I wanted to consider the evidence for such a statement.

What is the role of a project manager?

The job of a project manager includes these four broad areas:

  1. Assuming responsibility for the delivery of the whole project
  2. Employing the relevant project management knowledge, tools, techniques & processes to meet the project requirements and deliverables
  3. Engaging and managing stakeholders
  4. Leading and guiding the team, noting that project teams often include people who don’t usually work together, people from different organisations and across multiple geographies, and sometimes with different systems, cultures and aspirations

Whilst specific responsibilities may vary depending on industry and project type, a project manager is broadly defined as someone who leads the project, working closely with all stakeholders, doing everything from ensuring clarity around the scope of work, educating individuals, project coordination, planning, and managing the timelines, scope, budgets and deliverables associated with the project.

What are the skills required of a project manager?

It’s very common to think about things like project planning, governance, organisation, and reporting. But the project manager is also a communicator and leader, motivating the team, making decisions, resolving conflicts, and solving problems.

Essentially anything you can think of that a manager or leader should do, then the project manager should have to do that too.

So, are project management skills transferable?

Yes, I would say project management skills are transferable, but the value add comes in the experience of the sector and types of projects.

I’ve worked in financial services for my whole career so I can turn my hand to managing projects related to Investments, Lending, Banking, Cards and Mortgages. But what about other industries? Well I know I could project manage the build of a piece of furniture (🗎 by David Hamilton), and I could most likely project manage the renovation of a house (although I probably wouldn’t be as effective as others more experienced in that area), but I feel I would struggle to project manage the complete development of a new office block.

Whilst the principles of project management are applicable for all of these, it is the value of understanding the subject matter that makes a difference. Certain skills can be applied regardless, for example around governance, planning & scheduling, resourcing, budget management, benefit management, and communication. But there are other elements where you really need to be a Subject Matter Expert (SME) such as Requirements gathering, and the identification & understanding of the severity of Risks, Issues and Dependencies.

And then there are some skills that sit in the middle such as Business case completion, understanding Regulations, Testing, Training, and Tracking & Monitoring. You can manage these but unless you understand the subject matter, you’ll probably be a bit slower & less efficient.

There are other aspects that impact too. Every client is different, so every approach is different. This makes every project very different from the last and the project manager needs to be able to adapt.

Does a project manager have to understand all aspects of the project?

To be a successful project manager you should have the right tools and know-how to choose which tool to use for which project. Being a good project manager doesn’t mean knowing all the answers off the top of your head. It’s how you find and provide the answers that makes you valuable as a project manager.

The project manager doesn’t have to understand every task to the extreme degree. For example, if a development task is assigned to a specific programmer, you don’t have to understand the code the programmer uses or how they write that code. If you have a team of strong Business Analysts then you can rely on them for the detailed knowledge, and you can rely on the business SME’s to give the business view. However, a word of caution on relying too much on the business. If the PM has worked in the area before and knows the business, then they are much better prepared to ask the questions that need to be asked. On the other side of the coin, if all you know is the task basics and how it affects or relates to other tasks in the project, that could be enough.

My conclusion was that the skills are transferable. But in considering who is going to be the project manager you will want to weigh up the balance between project complexity and risk of the project against the experience and knowledge of the project manager in that specific line of business. Or considering this another way, how much the project manager needs to hit the ground running and how far you would be prepared to potentially sacrifice on time, cost and quality of the project delivery.

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The Influence of Scale on Projects

My son is studying for his master’s degree in Geographic Information Systems Mapping (think Google Maps and some of the layers of data in there) and he has to write a paper on how he would approach a project to assess and implement a new GIS system. Given what I do for a living he asked me for some advice (first time for everything!). I took him through some project basics, and we got on to the subject of size. “Dad”, he asked me “Does size matter?”.

“Where do I start?” I thought. Yes, yes it does – and it could be the size of the company, the project complexity, the budget, the project team, the project relative to the size of the company, or the company relative to the size of a supplier. Or all those things. With so many variables I tried to split it in to 2 parts: (a) the project concepts that should stay the same regardless of size; (b) how to tailor the project to fit in with the size, culture, governance, and project experience of the company (or companies) that the project is for.

We started with what should stay the same. I told him that the approach you take to a project and the methodology should not change, whether using Prince2, the APM framework, or Agile development. But that the understanding of that approach and the degree to which you use it can vary from business to business. You still need to go through all the various stages such as supplier selection, planning, running the project, development, testing and dress rehearsals, implementation, and post implementation activity. And you must consider all the stages, as you skip them at your peril, but some may be more light touch depending on the size factors. I furnished him with some of my project management notes to review in his own time (yes, I have a small library of notes as even after 20 years in project management I still need to reference the odd thing every now and then).

We then talked about how size should be considered. In my career I’ve delivered projects for large and small financial firms and the experience can be very different. For example, in one firm I worked for the idea that you could just pop in and cross-check something with the CEO was quite refreshing. But depending on the size of client, as a project manager it means you have to be flexible and have to focus on different things to make sure that the project stays on track and is going to be delivered successfully. I drew my son a very basic matrix to highlight some of my observations relative to company size and asked him to relate this to the company he had in mind for his GIS assignment:

Size of Company Advantages Potential challenges
Large
  • Change framework is established and embedded
  • Varied and in-depth project experience
  • Potentially bigger budgets

 
  • Red tape / level of governance
  • Complex hierarchy
  • Finding the right people / all stakeholders
  • The number of stakeholders
  • High volume of competing projects (projects may be stopped, merged, or pointed in a different direction)
  • Can be complex and / or bespoke processes and procedures, especially if multi-national
Small
  • Can get to speak to the top easily
  • Can get things done quicker
  • Staff/teams more familiar with each other
  • Smaller portfolio of projects at any one time
  • Not enough resources in the business to spread the SME workload
  • Sometimes no Change Framework exists
  • Potentially less project exposure and experience
  • Potentially smaller budgets
  • Processes & procedures not always documented

He then said ‘ok, but what does this really mean in relation to the project?’ I told him it means several things. For example:

Planning – you need to carefully consider the planning process. Understanding how easy it is to get the project fully established and how long it will take to get decisions from those with the authority needs to be accommodated in the plan. You should be clear on the levels of governance required and the volumes and frequency of meetings and reporting as this could add complexity and time into your plan. Consideration should also be given to the lead times for bringing on board any in-house experts, for example checking if subject matter experts are readily available, or are the Business Architects tied up on other projects for the next 3 months. And in larger companies, resources don’t always continue to be available should the project timelines need to be extended, as they are booked to move on to other projects.

Stakeholders – it highlights the importance of identifying and engaging with stakeholders. Large organisations have many varied businesses and departments that could by impacted by the project or could be required to support the project, and you need to find all of these to ensure there are no surprises further down the line. Obtaining stakeholder engagement and buy-in can be a lengthy process but is essential for successful delivery of the project.

Governance – it can determine the governance approach and can Impact on how the project is to be managed. You need to ensure all the appropriate controls are in place, and that you understand all of the project artifacts that need to be delivered. Get the governance structure that suits the needs of the company.

Project team – the size and complexity of the project correlates to the number of people required, the roles to be covered, and how the team is structured. It will also affect the time required to manage people and obtain progress updates. And considering the size of the company, how big is the pool of available resources and what breadth of experience do they have.

Budget – how far does the budget stretch in relation to the required resources, taking into consideration in-house or external needs. You also need to consider if there is any contingency to cover additional expense or extended time, any impact on the scope (e.g. you can’t have everything you want) or does it limit Change Requests and anything targeted for a phase 2.

Supplier – it can influence the company’s bargaining power and how this relates back into budget or scope. You also need to consider if the supplier is going to be able to cope with the scale and demands of a large company in relation to the project.

‘Plenty of food for thought’ he said as he disappeared to start his research.

I’m keen to see how our discussion plays back into his assignment on the conclusion that size does matter.

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Assembling Furniture like a Project Manager

Like many people, the lockdowns have afforded me the opportunity to do a fair amount of DIY. Nothing major, but lots of little tasks that I’ve been meaning to get around to for ages. One of those was ordering and assembling a sideboard. I was talking to my wife about it when she pointed out that I was treating it like a project. She was right. And I approach almost everything as if it was a project (doesn’t everyone?). So, here I am writing about assembling furniture like a project manager.

Things were initiated with an idea. We had inherited some tea sets and ornaments last year and we had nowhere to put them. We didn’t want to keep them in boxes so we did a review of our current storage and discussed some options on how we could increase it. The obvious choice was another sideboard in the living room.

Then came the requirements. Easy bits first – dimensions and size constraints in the room and estimating the size of sideboard needed with a bit to spare (always have contingency!). Then the trickier bits like number of doors, drawers, and colour scheme, followed by ‘nice to have’ things like having legs tall enough that it was easy to hoover under.

A bit of stakeholder engagement on my part turned that ‘nice to have’ into a ‘must-have’ (even though I do all of the hoovering, just saying). It turned out that having tall legs was a constraint that made it quite tricky to meet the other requirements. After looking at literally thousands of options online over a period of weeks, we eventually found one that ticked all of the boxes (and we then double-checked our criteria just to make sure we hadn’t changed our minds on anything).

Then I read the reviews. “Good sideboard but almost impossible to assemble”; “Hired 2 different handymen and neither of them could do it”; “High quality but took days to put together”. Great.

We reconsidered our options. We had a plan B, but we actually really liked Plan A and we were quite invested in it now. With the optimism of the project manager, I was convinced I could do the assembly so we ordered it. After all, preparation is the key to success so hopefully two months of planning and researching would result in a 1-day project.

“Project Go-Live”

Screws

When the big day came, I was ready! I knew the risks and I had a plan. Any mistakes might mean I had to take it apart and start again, but I started on Saturday morning so that I could continue on Sunday if I needed too. I laid out every single piece (c300 + panel pins) and checked them against the instructions to make sure I had everything. Then I checked them again. I read through the instructions once (24 pages) and then I read them through again, while at the same time laying out all of the pieces on the floor in the order that I thought I would need to put them together.

As soon as I started I realised why the assembly was difficult; it was the dependencies. There were lots of near-identical pieces with very minor differences, e.g. a groove or a hole in a slightly different place, and the instructions weren’t always clear on which one to use. So I double-checked every instruction and I tried to visualise how the next pieces would fit together. I also tried very hard not to let my attention wander, although that was easier said than done. As most people who have been on a call with me know, I have two young, noisy, and energetic dogs who are always keen to help (in this instance by either barking at the partially assembled sideboard or chewing screwdrivers).

Six and a half hours later, via a couple of mistakes that I had to correct, I had a completed sideboard and a happy key stakeholder. One of the doors wasn’t hanging exactly right (I still need to fix that) but I was out of steam for the day. I tidied away all of my tools, put the packaging in the recycling, and sat down to relax.

If you’ve made it to the end of this article – and congratulations if you have – then you may be thinking that you spotted a lot of project management terms in there (initiation, planning, risks, dependencies, constraints, options, stakeholders, contingency) and you would be quite right. There are even a few allusions, some psychology, and a post go-live issue. And that is exactly how I thought about it and described it as I was doing it.

Because I assemble furniture like a project manager.

 

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Communication for Project Managers

Communication is a key skill for any PM (Project Manager not Prime Minister) – although these tips can apply to all types of roles.  Project communication is difficult to get right. Why? Because it needs to be coherent and understood by everyone on the project team or even wider depending on the audience.  Let’s have a look at the groups and types of stakeholder that a PM interacts with:

  • Project team – consists of a mix of experienced and less experienced team members
  • Business users – teams associated with the project but not necessarily on the team
  • Stakeholders – business area managers up to executives and board levels
  • Executive – Executives in other business areas
  • Other project teams – teams working on different projects which may be impacted
  • Technical staff – SMEs or technology teams who need to be engaged
  • Suppliers – who may be impacted by your project or be part of it
  • Customers – In some projects, the end user may be customers external to your organisation

Then factor in all the types of communication, e.g. status reports, weekly updates, meeting progress, issues, steering committees, wider updates, product launches, marketing etc..  You can see why it is an area that quickly gets out of hand resulting in communication that is not fit for purpose.

The importance of communication

Communication is so important to get right for so many reasons, e.g. project effectiveness, buy-in from your own team and others, keeping up morale, keeping executive engagement and belief in the project, informing everyone when things are progressing well and more importantly when they are not to keep confidence in the project.

People absorb information differently and their own experiences influence how a communication is interpreted by an individual.  It’s widely accepted that people must hear a message several times, in different ways before it is understood, or interpreted as it was intended.

Following the 7 C’s of communication below, which you may have seen referenced but seldom adhered to, is a start

  • Completeness – be complete in the message, not half the story
  • Conciseness – fewer words are better
  • Consideration – consider all people who the communication needs to reach
  • Correctness – be factual and have the facts correct
  • Courtesy – be polite in getting the message across
  • Clarity – to achieve clarity of understanding
  • Concreteness – ensure the logic of the message fits together

It is quite a challenge to get it right but if you review your communications in line with the above points, it will improve your chances of having all of the bases covered.

Communication tactics

Other good tactics in your armoury should be a:

Communication strategy – one that has been circulated and approved – agreeing up front how communication should work and devising strategies to getting the most out of it is a valuable exercise.

Communication sub-committee – Pick some difficult people (sorry rephrase… some people who are not afraid to challenge or make their views heard) and run any communication past them to get valuable insight to how others receive the message.  Using people from different areas or levels of seniority works to get an overall balanced view.

Channels – There are so many types of channels available to use that selecting the most appropriate can make a real difference to effectiveness of the message. Don’t always communicate everything via email! Can you use instant messaging, video conferencing, produce a short video, or use an internal social media channel? And think about the type of message you are delivering – good news, bad news, instruction, update – in the context of how you deliver it.

Feedback loop – Finally, review and amend your communication based on feedback, see it as an iterative process.  Communication should evolve over the course of a project and, even if it is not quite right to begin with, it will get there. Communication needs to be appropriate for the culture, knowing your audience takes time and it is very likely to be different from company to company.  Always be available to answer questions post any communication.

Not all items types of communication are needed or indeed required on every project.  The key is using your communication toolbox, i.e. picking the correct channel for a particular type of message or group.  The goal is to communicate in an engaging way, keeping it quick and easy for people to keep up to speed without too much burden.

During the past year we have seen a lot of development in communications – necessitated by home working and lack of face to face engagement – from day to day project comms to managing go-live implementations remotely. Please do get in touch if you want to talk about the approaches that we are using.

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Is it time for an office move?

Did you know that the average cost of a desk in central London is more than £8,000 p/a? Whilst it is slightly less expensive in other cities around the UK, that is a large overhead for any company – particularly if the space is not being used.

Almost 75% of City firms are reviewing their office space provision, focussing on how much space they really need. This follows the significant increase in remote working and flexible working during the pandemic. This is likely to be the new normal once the world recovers from these challenging times.

But have you ever wondered what is really involved in considering an office move? There may be more thank you think. From my experience there are four main stages: Strategy, Business Case, People Impact, and Planning. Let’s have a look at each of these in a little more detail.

Strategy

It seems obvious, but the strategy must consider if reducing your footprint is better achieved by relocation or by downsizing within existing space. And if a move or downsize is not viable, then you should consider how best to optimise the use of the existing space e.g. through subcontract or introducing franchises.

Depending on your size, you may also want to consider alternative arrangements that would satisfy your need, such as a central hub with spoke sites for drop in space established on the city periphery. A lot of the larger serviced office providers have multiple locations in a city, so it is possible to supplement a core location with multiple, flexible workspaces.

To help make these decisions, your initial thinking should be about where the office needs to be. Primarily this should fit with the overall business strategy and the client proposition. If you can, consider where the majority of your staff are located and how easily they can access the location.

Once that is clear, you should consider the alignment with Business Continuity plans, security requirements, and the levels of facility support expected (e.g. repairs, maintenance, cleaning).

officefloorplanNext, work out how you calculate the business needs and how much space is actually needed by considering desk space, offices, client meeting space, reception areas, break out areas, storage space, server rooms, and facilities (e.g. kitchen areas, locker rooms, showers, recreational space). This data may already be to hand, or you may need to start monitoring current utilisation. Fitting it all together and creating floor plans is the fun part.

Also consider your future headcount projections, taking account of peak periods. The shape and size of the teams, and how the resource or teams are split will be important. As will understanding which people need to be in the office, which teams need confidential space, which people can work remotely, and how you accommodate team working/meetings (bearing in mind being physically together can inspire innovation).

Finally, consider the terms of the existing lease and when it expires. This single factor may drive the strategy if you have a long lease that you cannot exit from early.

At this point you should understand what your options are, but not necessarily if any of these options are viable. For that you need to consider the numbers.

Business Case

I’m making a general assumption that if you are considering a property move then a budget will be able to be secured against other competing priorities.

You should already know the existing lease costs. You may also know the likely renewal costs and if these can be negotiated favourably (hopefully you are on good terms with the landlord!). For a move to new premises you should be able to obtain indictive costs for a new lease.

With regards to the move costs, you should include infrastructure costs for internal fit out/build, IT installation, new kit, the actual cost of moving, decommissioning, & lease exit costs. It will be more than you think.

Depending on whether you are relocating and where to, there may also be redundancy and recruitment costs (subject to HR policies and what is reasonable in changes to travel time).

Once all the costs have been collated, assess them against the perceived benefits derived from reduced future costs. There are likely to be different options, each with varying payback periods.

People Impact

From an individual’s perspective moving offices, or even moving space or floors within an office, can be an emotional event. Not everybody embraces change and some like things just as they are.

The staff experience is a key factor in any move:
cityscene

  • What does this mean for the staff in terms of commuting
  • Are they expected to use workspace management systems (desk sharing, flexible room booking)
  • Will there be parking facilities for bikes/cars
  • What is the surrounding area like (e.g. eateries, shopping, recreation, safety)
  • How will this impact morale. Not everybody wants to work flexibly, and some crave the social aspects of a workplace.

It’s important that you bring staff with you and keep them informed because you need them on your side and functioning positively. Finding champions within the business is always a good first step.

Planning

From a project management perspective, office moves can be a logistical challenge with multiple tasks that all need to be co-ordinated seamlessly, and quite frequently out of hours.

I won’t go into detail here, that’s for another time, but consider that you need to work with a number of suppliers and stakeholders to define the hour by hour schedule of events. And you need to anticipate problems and delays because they will happen, so build in plenty of contingency into the plan if the time allows.

At the end of the day, whatever you decide you need to make sure that every member of staff has everything they need and expect in the right place when they come in on Monday morning. Because no matter how successful everything else goes, that is what is important to them.

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Remote Go-live implementations

Given the option, who would have attempted a core banking system replacement entirely remotely? Definitely not me. I’ve always opted for everyone to be on-site in an effort to ensure issues are escalated quickly and resolved even quicker.

However, as we all know times have changed, we have been thrown into a world of remote working that looks likely to stay in one form or another for the foreseeable future. As a result, Projecting has recently had to manage a completely remote go-live implementation of a core banking system.

UAT & Dress rehearsal

During the final stages of UAT testing , the entire country went into full lockdown which was a bit of a shock.

The project team quickly moved to video conferencing sessions for daily catchups, with very few glitches. An unexpected benefit of this new world was that throughput of testing increased … was this because the project was coming close to signing off UAT and the pressure was on? Or was it fewer day to day business interruptions – phones, emails, or kitchen gossip? Although we will never know for sure it was a welcome side effect.

Once UAT was signed off, the final dress rehearsal and data migrations were all that remained, apart from the go-live process itself.

As the new banking system was hosted externally applying patches and new versions, or running data migrations, were always carried out remotely so that was less of a concern. However, under normal conditions both the system and data migration specialists would have been on-site for both the final dress rehearsal and the go-live.

Given that the implementation was going to be remote, a key part of the dress rehearsal was working out ‘plan B’ processes for absolutely everything, particularly in the event key staff had network issues or contracted Covid-19. Deputies were identified and processes documented to allow those deputies to step in. We would normally do this anyway, but we had to think about it differently this time.

Identified challenges for go-live

The final dress rehearsal (carried out remotely) was successful, but it did highlight several remote working challenges that we had to address prior to the go-live weekend:

Communication – which had mainly taken place over email and/or Instant messenger was not relevant for every situation, so we assessed the types of communication and identified the best medium for each type:

  • Quick updates to the team that required no response worked well over instant messenger
  • Progress updates were provided in a central area on Teams that everyone could see
  • The Issues Log was available on Teams
  • A video conference open session used to facilitate working groups to discuss issues etc.
  • Email was used for final formal signoff

Issue Raising – we had a problem with issues not being raised to the correct team members, which impacted prioritisation and resolution. We added an additional step to route all issues through the head of the relevant business area and they prioritised which issues needed resolved and which could wait. Although this weakness may have been highlighted in an on-site dress rehearsal, it may not have resulted in a change to the process as teams would have been sitting together and discussing the issues. Being remote, it is really important that the process is solid and stands up on its own. Any change to process between dress rehearsal and go-live had to be communicated effectively and the relevant team members trained.

Collaboration – central sharing of Information as opposed to emailing it. For the dress rehearsal, approvals took place over email and there was a lot of email traffic which was difficult to keep track of. For go-live, we moved to a model where all approval forms were stored on a Teams site, updated centrally, and visible to other areas so that everyone was kept informed without the additional email traffic. Only final signoff was done via email.

Data Changes – to capture any late changes to core data which might impact go-live, which we deemed a higher risk than normal with everyone working remotely, we carried out a final, technical data migration very close to the go-live to resolve any issues.

Once the go-live took place it was a long day but hugely successful with clear communication and effective, slick processes that utilised time and resource wisely.

Our top tips…

…for a successful remote implementation are:

  • A solid finish to UAT testing
  • A final dress rehearsal that mirrors a remote go-live
  • Amend processes for go-live after the dress rehearsal based on findings
  • Have deputies/plan Bs
  • Train the team on the go-live processes to ensure they follow them
  • A final technical data migration to highlight data issues
  • Select the right communication channels

If you have any questions on remote implementations or would like to chat through your project options, please do get in touch.

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APM Blog – RAG Status

David Hamilton recently had two instalments of a blog on the use of RAG status in projects published by the Association for Project Management. We’d be grateful for your comments over at the APM site.

https://www.apm.org.uk/blog/rag-status-a-tool-not-a-weapon/

https://www.apm.org.uk/blog/rag-status-using-the-tool-the-best-way/

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Cómo ralentizar, interrumpir o detener proyectos de forma segura

Una vez se ha tomado la decisión de que un proyecto debe ralentizarse, pausarse o detenerse, hay varias actividades a llevar a cabo. Algunas actividades aplican en todos los casos, pero otras solo aplican en función de la decisión específica que se haya tomado. Comencemos con las que aplican a todo:

  • Validación de decisiones. Todos los responsables de la toma de decisiones del proyecto deben ser consultados e, idealmente, estar de acuerdo con la decisión. Siempre vale la pena verificarlo dos veces.
  • Claridad en próximos pasos. A medida que comience a comunicarse tanto con los que han tomado las decisiones como con el público en general, habrá preguntas y desafíos sobre la decisión. Hay que prepararse, de antemano, tanto como sea posible. Hay que ser claro sobre la justificación de la decisión y los pasos específicos que se tomarán para desacelerar, pausar o detener el proyecto. Es clave comprender las dependencias y anticipar preguntas sobre el impacto en la organización, las personas, las empresas externas o los proveedores.
  • Comunicación. Cada organización es diferente, pero un orden lógico es comunicárselo primero al equipo del proyecto y a los comités ejecutivos (Comité Directivo, Junta de Programa, etc.), seguido por el personal afectado y las áreas comerciales, seguidos por proveedores o empresas externas que tengan alguna dependencia del proyecto. La comunicación debe ser rápida para que, idealmente, todos los que necesitan saberlo se enteren el mismo día. Es importante comunicar también los motivos de la decisión y los próximos pasos, no solo la decisión en sí.
  • Sensibilidad. Las personas pueden sentir una sensación de decepción o pérdida si un proyecto se interrumpe o se detiene, ya sean miembros del personal, contratistas o proveedores. Para algunos, esto también puede ser una pérdida de función o una pérdida de ingresos. Hay que tener esto en cuenta al comunicar las noticias.

 

Luego están las actividades que dependen de la decisión que haya tomado.

Ralentizar

En este contexto, nos referimos a donde un proyecto va a continuar, pero necesita acomodarse a una reducción de fondos y/o recursos. Si el proyecto necesita ralentizarse rápidamente, es poco probable que sea posible hacer un análisis detallado y una planificación completa. El gerente y el equipo de proyecto deben realizar algunas evaluaciones rápidas centradas en la productividad de los recursos, la importancia de los plazos, el alcance y la calidad. Disminuir la velocidad puede no significar retrasar los entregables. Si es posible lograr los mismos resultados a corto y medio plazo con menos recursos, esto permitirá que el proyecto continúe con el mismo alcance, plazos y calidad. En la mayoría de los casos, eso no es posible, por lo que las 3 palancas de gestión de proyectos son:

 

  1. Plazos: ampliar el proyecto para suavizar la carga de trabajo
  2. Alcance: reducir el alcance para centrar los recursos/ fondos en áreas clave
  3. Calidad: no entregar “entregables de oro” cuando un producto viable mínimo puede ser suficiente

 

La extensión de la fecha límite suele ser la solución más simple. Si los plazos no pueden extenderse, entonces se puede disminuir el alcance; si no se puede disminuir el alcance, se puede enfocar en un producto mínimo viable. Si se eliminan elementos de alcance especificos, o incluso flujos de trabajo discretos, esto ayudará a reducir la necesidad de una planificación detallada. Sin embargo, cualquier cambio acordado requerirá una revisión de la documentación del proyecto sobre recursos, plazos y alcance. Todo esto debe hacerse teniendo en cuenta las dependencias internas y externas del proyecto.

Interrumpir o detener un proyecto

Un proyecto “en pausa” se reiniciará en el corto a medio plazo; un proyecto “detenido” no se reiniciará. Cuando interrumpamos o detengamos un proyecto, hay que realizar los siguientes pasos:

  • Acordar la decisión formalmente con los órganos de gobierno apropiados
  • Pagar las facturas finales, cancelar las órdenes de compra, etc.
  • Actualizar toda la documentación, en particular el plan del proyecto, los informes de estado, los registros RAID, la matriz RACI y los datos de contacto de los miembros del equipo del proyecto (incluidos los proveedores externos)
  • Compartir todos los documentos, incluidos los correos electrónicos relevantes, que pueden ser específicos para un individuo, en una única ubicación común que sea accesible para todas las partes relevantes y asegurarse de que la ubicación sea conocida por todos
  • Realizar un análisis de “lecciones aprendidas”, si el tiempo lo permite, para alimentar al proyecto o marco de gobierno

 

Algunas de estas acciones pueden parecer irrelevantes para un proyecto que se está deteniendo, pero a menudo sucede que los proyectos resurgen de una forma diferente y puede ser útil tener información histórica del proyecto disponible.

Además, para un proyecto en pausa es conveniente:

  • Crear un “registro de inicio” que identifique las acciones iniciales que deberán realizarse para reiniciar el proyecto.
  • Programar un recordatorio quincenal / mensual para verificar el estado del proyecto en preparación para el reinicio

Nuestro próximo artículo se centra en el reinicio rápido y ampliaremos más sobre el “registro de inicio” y los contenidos.

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Project Management: Experience or Qualifications?

I am in the dawn of my career, therefore I have a couple of years of experience and a couple of qualifications under my belt. You could say I’m equally (un)qualified in both. So what have I learnt so far? Principally, no project will ever run as smoothly as your qualifications would lead you to believe.

This doesn’t weaken the value of the qualifications I’ve achieved. For me, they serve as a reminder of the solution I should be aiming for, even though running the perfect project is up there with the likelihood I’ll be struck by lightning or win the lottery. In reality, we don’t live in an ideal world and even a perfect framework cannot plan for every possibility. It would be a waste of time to try.

My experiences so far have taught me things I would never have been able to learn from a book. In my opinion, these are the most important learning events that will make me a great Project Manager. Having said this, I cannot downplay what I did learn from books. My qualifications serve as my lifebelt when drowning in work. From my studies, I remember that even in the most unique situation, there is always a method to apply to the madness. It’s my second sense of logic when my brain is in over its head.

Often the range of experience on a team is what makes it great. It brings together skills and knowledge gained in different parts of the industry. This allows projects to benefit from the shared experience of the whole team. If experience is why we succeed, qualifications are how we succeed. They are the common ground which helps a team come together. I benefit from both my qualifications and my colleagues’ experience – in all being able to speak the same language, even when it doesn’t feel like it! In Projecting, we have a vast pool of knowledge and experience that I can call on.

A good project manager is not just made from how many acronyms they can remember to apply to a project, nor only from how many times they’ve been around the block, but I have learnt that one without the other is insufficient. Qualifications give me confidence that I am moving in the right direction; experience is the comfort in knowing I can overcome whatever obstacles that direction may bring, and that sweet spot right between the two is where the magic happens!

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